Returns and Refund Policy

Last Updated: January 3, 2025

At Outlet Beauté, customer satisfaction is our priority. If you’re not completely satisfied, we’re here to help.

You have 30 days after receiving your item to request a return.

Eligibility for Returns:

Items must be unworn, unused, with tags, and in their original packaging.
A receipt or proof of purchase is required.

How to Initiate a Return:

Contact us at [email protected] or use the virtual assistant on our return portal.
If accepted, we’ll provide a return shipping label and instructions.
Items sent back without approval will not be accepted.

Scenarios for Returns:

Canceling an Order: Contact us immediately. Refunds are processed if the order hasn’t shipped. If shipped, return it upon receipt.
Damaged on Arrival: Notify us within 7 days with photos of the item and packaging. We’ll arrange a replacement or refund.
Wrong Product: Contact us immediately for the correct item or a refund.
Change of Mind: Return within 30 days if eligibility criteria are met.
Exchanges: Follow the return process, then place a new order for the desired item.

All products come with a 2-year warranty covering defects in materials and workmanship (not misuse or wear and tear).

Warranty Claims: If your product becomes defective after the initial 30-day return period, contact us for a replacement or refund (if no replacement is available).
Faulty Manufacturing or Breakage: Contact [email protected] or use the return portal.

Once your return is received and inspected, we’ll notify you of the refund status via email.

Approved refunds will be processed to your original payment method within 10 business days.
It may take additional time for your bank or credit card company to post the refund.

Delayed Refunds:

If more than 15 business days have passed since approval and you haven’t received your refund, contact us at [email protected] for assistance.

For further support, contact us at [email protected].