Returns and Refunds
Thank you for shopping at Outlet Beauté. We strive to ensure that our customers are satisfied with their purchases. If you are not completely satisfied with your purchase, we’re here to help.
Return
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start the return process, please contact our support team at [email protected] or use our virtual assistant on the return portal.
If your return is accepted, we’ll send you a return shipping label with the return address to return the product, Items sent back to us without first requesting a return will not be accepted.
Warranty Returns
- Warranty Period: All products are covered by a 2-year warranty from the date of purchase.
- Warranty Coverage: If your product becomes defective after the initial 30-day return period, it may still be eligible for a warranty claim. The warranty covers defects in materials and workmanship.
- Warranty Process: If your product is eligible for a warranty claim, we will attempt to provide a replacement. If a replacement is not available, we will issue a refund.
- Contact for Warranty Claims: To make a warranty claim, please contact our support team at [email protected] or use our virtual assistant on the return portal.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at [email protected]
Contact Us
If you have any questions about our return policy, please contact us:
- Email: [email protected]
- Virtual Assistant: Available on our return portal.
